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About Tony Connor

With over 20 years experience in Quality Management, Tony became a qualified Quality Management System Auditor in 1994 and has been writing ISO 9001 compliant Quality Manuals and extensive Food Safety HACCP Manuals and Systems for 15 years.

Tony has a wealth of management experience and practical use of Quality Management Systems in the food industry. His management roles have included, Laboratory Manager, Quality Assurance Manager, Production Manager, Technical and Processing Manager, Technical Manager, Technical and Development Manager and Group Technical Manager. He therefore has a broad knowledge of departments that operate within a company which is highly valuable when documenting policies and procedures relating to those activities. Not only this but practical knowledge of how to implement systems means that better understanding of company requirements is passed on to each and every employee.

It all started with an honors degree in Molecular Biology and Biochemistry at Durham University. Tony’s first role was as a Management Trainee, within 6 months he was Laboratory Manager, then Production Manager, then Quality Assurance Manager. At 27 he became the youngest Technical Manager and Lead Assessor in the company, was responsible for a Technical team of 30 staff and completely revolutionized the Quality Management System. This was the start of the process led Quality Management Systems. Tony has always had a sense of ensuring the system works for you rather than you work for the system. 90 page process specifications were simplified to 1 page with all the key information included. The first surveillance visit was passed with flying colours. The whole company stopped the paper chase and became more efficient almost overnight. As Tony explains "Once you fundamentally understand the standard and its requirements you can have the confidence to make change. People were frightened of throwing out useless pieces of paper because they thought they needed to have masses of documents. The new ISO 9001:2008 version is clearer than ever in its requirements and there is a clear requirement for managing efficiently by taking a process approach and for a focus on improvement"

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